FAQ

For information on metals & chain lengths, click here!

Can I wear my pendant in the shower?  

Yes, the resin pendants are 100% waterproof…forever & always.

What is your turnaround time?

While we sometimes finish a piece at lightning fast speed, please allow 7 days for orders to ship.  Most of the time, the turnaround time is much quicker.  

I want to buy a necklace for someone, but the family is still growing. Do you have any options that are not permanent?

When we create resin charms & pendants, they are permanent – they cannot be added to or changed.  So, our advice for this situation is to go with the square or circle initial necklaces – where you can add initial charms as new babies arrive.  Bracelets are on the way – and they will allow for many charms to be added over time.

Do you ship internationally? 

Yes, of course! Please see shipping table below. We declare the actual value on the customs form and cannot guarantee a specific delivery time and are not responsible for additional charges imposed by customs.

Do you accept returns?

If you are not satisfied with your order, please let us know.  Unfortunately, we are unable to refund custom designs. But, we want you to be happy.  So we would appreciate an email and we’ll see what we can do! For non-custom orders, we do offer exchanges.

Do you offer discounts on bulk orders?

Yes.  Keep us in mind if you need to place a bulk order - we have worked with customers on special designs for memorials, bridal parties, shower favors and more.  We can work with you on a discount if you are interested in placing a bulk order (minimum of 5 pieces).  You can contact us here.

Can the necklace be stamped or engraved on the back? 

At this time, this is not something we can do for you.  We have heard from customers that have taken the piece to an engraver to have it done.  We are not responsible for the necklace if it is damaged in the process of engraving or stamping the back.

How long does shipping take? How much will I pay?

United States Method Speed Rate
Orders over $75  USPS Priority Mail 2-3 days FREE!!
Orders $0-75 USPS First Class 3-5 days $2.00
Orders $0-75 USPS Priority Mail 2-3 days $6.00
Orders $0-75 USPS Express Mail 1 day $20.00
International Method Speed Rate
Orders $0-100 USPS First Class Intl Varies by Location $12.00
Orders $0-150 USPS Priority Mail Intl 6-10 Business Days $26.00
Orders $0-150 USPS Express Mail Intl 3-5 Business Days $46.00
Orders over $150 USPS Express Mail Intl 3-5 Business Days $65.00

 

Your jewelry will come beautifully packaged ... perfect for gift giving!

Lastly…we are passionate about making something special and one of a kind, whether it is for a gift or for you.  If you have an idea, let us know about it!  To be honest, there are times we need to turn down work that does not fit within the Bel Kai’s aesthetic.  But, it doesn’t hurt to ask!  Some of our bestsellers have been inspired by suggestions and ideas from customers.  We love that!

Each piece of Bel Kai jewelry is handmade.  Please know that we have set high standards for the jewelry that we send out.  Because each piece is handmade, you can expect slight variations in color and design from one piece to another.  No two pieces are exactly the same, and this makes the piece even more special!

Did we answer your question?  If not, please contact us here.

Privacy Policy :: Bel Kai Designs respects the privacy of all of our customers, vendors & relationships.  Information about our customers will not be shared with any 3rd party.